Even with today’s digital world, call centres are often where customers go to inquire about a business or complain about an issue. People like that personal touch and if you want to retain your customers, it is important that your call centre agents make a good impression. It isn’t just enough for your agents to be polite and friendly. They need to be able to effectively deliver solutions to your customers. They don’t just need to effectively deliver solutions but they have to be able to do this fast.
Luckily for customer agents, there are a lot of call centre software in the market. These software make their jobs easier by streamlining call centre processes. Such processes include routing calls, managing customer accounts, processing transaction and so much more. On this post, we would be discussing some of the top best call centre software you should be using in 2019.
Bitrix 24 is one of the best call centre software in the market. With the tool, call agent teams can easily collaborate, it also offers a multitude of customer service channels. Some of which includes rentable telephone lines, live chat and email queues. All these are integrated into Bitrix24’s task management software and CRM. There are 3 plans and they all include unlimited contacts, live chat, social integration, email marketing, integrated telephony, and leads from forms.
Another one of the best call centre software’s in the market is Five9. This software is great because it brings all your business needs to launch a complete customer service and sales call centre into one product. This amazing product has workforce management tools, predictive dialling and so much more. With this tool, your agents have the tools they need to provide great service and are even given up selling opportunities.
Zendesk is a really great call centre software and you should definitely be using it in 2019. What makes this product so great it provides a solution for business every size. Whether you are a small, mid-sized or large business you can use this amazing software. It is also built on one of the most extensive customer service platforms. This product hands inbound requests via phone, email, live chat, social media etc. Zendesk is so great because it offers customization tools that will allow you to create an unlimited number of forms and workflows
Avaya Contact Center
This is another great product, a lot of fortune 100 companies use this product. It works with businesses of all sizes from various industries. It will give you the necessary skills you need to provide your customers with a seamless experience across channels.
TalkDesk is a great product for enterprise, it has features which are designed to help big teams support phone calls at a fast pace. It has workforce management, industry-specific features and so many more features. With this product, your call centre agents will be able to deliver a consistent customer experience.